Before placing a pre-order, please read this policy carefully. By completing your purchase, you agree to all terms below. This page covers everything from payment plans and cancellations to balance communication and production delays.
Key topics include:
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Payment Plans — Two options available: Plan 1 (30% deposit + 70% balance) or Plan 2 (5% deposit + 5 monthly installments, total 105%)
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Cancellation Window — A 24-hour full-refund window applies from the moment of payment confirmation. After 24 hours, deposits are non-refundable
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Balance & Communication — When your item is ready to ship, we'll contact you via WhatsApp or email. You must respond within 30 days or the order may be disposed of
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Production Delays — Items are produced by third-party studios. Delays are outside our control and are not grounds for cancellation
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Studio Cancellations — If the studio cancels production, you receive a full refund of all payments made
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Order Consolidation — Multiple pre-orders can be combined; storage fees apply after 7 days
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Non-Transferable — All orders are personal and non-transferable
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Refund Processing — Submit your request with your order number; reviewed within 2–3 business days
Read more: 👉 https://collectorfigures.com/pre-order-policy/